In 2007, the city management team under the guidance of the City Council launched a new performance management initiative in an effort to increase transparency and accountability in the way the city of Las Vegas conducts business. The initiative entitled, “Performance Plus – Managing for Results” is a standardized performance management system and is linked to the city’s budgeting process. Each year departments update strategic business plans that are organized by program. Each program measures the benefit customers experience as a consequence of receiving the program’s services. Collecting and evaluating performance measures in strategic business plans plays a significant role in each department’s decision making by illuminating how well targets are achieved. The end result is that the city improves program efficiency and effectiveness, which in turn, provides better results for citizens.