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Apr 19, 2020

For more information about the city's reopening plans, please visit www.lasvegasnevada.gov/welcomeback.

City Updates 

The city has made adjustments to its services in response to the coronavirus outbreak. The public can call 702-229-CARE (2273) from 7 a.m. to 7 p.m. Monday through Friday. The line will give callers automated options on weekends.

The below list will be regularly updated.

  • Public areas in City Hall, and the Development Services Center are closed until further notice. The public will only be allowed in with an appointment. A screening of symptoms for the coronavirus will take place before an individual can continue into the building. In addition, the lobby at the Parking Services Office is closed.
  • Community, Cultural and Senior Centers are closed until further notice. 
  • Public areas, including the traffic violation windows, at Municipal Court are closed until further notice.
  • All public meetings except for City Council, Redevelopment Agency, Recommending and Planning Commission are suspended until further notice.
  • Visitation at the City Jail is suspended.
  • Safekey/Ignite programs are closed. 
  • The Downtown Loop Shuttle Service is closed indefinitely.

    Municipal Court

    The city of Las Vegas and the Las Vegas Municipal Court's top priority is health and safety of our staff and visitors. We are taking precautions due to COVID-19, including extending continuance to those who are not comfortable visiting the Regional Justice Center, who may be exhibiting potential signs of illness or who are in a high-risk category. To avoid high-risk crowding, the traffic windows are closed until further notice. If you need to make a payment, or reschedule your court date and cannot do so on our website, please call 702-229-5257.

    Effective March 16, 2020, Municipal Court will accept court filings and continue to operate managing cases by the parameters set forth in this order.

    Sewer Services

    The city will waive sewer bill late fees and property liens normally filed on delinquent sewer bills until 30 days after the current city emergency declaration ends. Those who are employed or not suffering financial hardship are encouraged to keep current on their sewer bills.

    City of Las Vegas sewer bills may be paid online at https://www.lasvegasnevada.gov/sewer. Those with questions regarding sewer bills may email sewerservices@lasvegasnevada.gov or call 702-229-1289. 

    Stay Safe to Stay Open

    On May 26,  Governor Steve Sisolak announced that Nevada is ready to move into Phase 2 of the state’s Nevada United: Roadmap to Recovery reopening plan on Friday, May 29.
    Specific industry guidance for all these industries is being finalized with the Governor’s Office and the Local Empowerment Advisory Panel and will be posted online and distributed this week.
    June 4 remains the target reopening date for the gaming industry. A number of Las Vegas casinos as well as Fremont Street Experience have announced reopening plans for June 4. You can visit their websites for specific details and safety measures.
    “We know from the medical experts, until there is cure or vaccine, social distancing is the most powerful response we have to slow the spread of COVID-19. It’s very simple - when you are out in public, wear a mask or face covering, practice social distancing, and wash your hands. Our actions now will determine what actions we can take in the future. It’s our personal responsibility to stay safe for ourselves, and others, and to work together through this process.” – Governor Steve Sisolak

    Need Help?

    Moratorium On Evictions Through Duration Of State Of Emergency 

    Governor Steve Sisolak signed an emergency directive putting a moratorium on all residential and commercial evictions in the State of Nevada through the duration of the State of Emergency. This directive does not constitute free rent or mortgage. For more information, visit https://nvhealthresponse.nv.gov/wp-content/uploads/2020/03/Gov.-Sisolak-Guidance-Directive-008-Evictions-Updated-on-3-30.pdf 


    This prohibits lockouts, notices to quit or pay, or eviction filings for as long as we are in a state of emergency. The only exception to this rule is that landlords can continue to evict dangerous tenants who pose a threat to other residents, the public, or their property.

    Landlords and property managers must continue adhering to the basic provisions of your contract regarding maintenance or other required services; they also cannot change the locks or put notices on their tenant’s doors or mailboxes to scare them into moving out. This directive does not end all the contractual obligations between landlords and tenants. You must still adhere to the terms of your contract with your landlord, property manager, or lender and are encouraged to work with them to determine an appropriate resolution regarding any outstanding payments.  Landlords and tenants should work with each other to develop a repayment plan within 30 days.

    Guidance for Landlords - https://nvhealthresponse.nv.gov/wp-content/uploads/2020/04/Landlord-Guidance-Flyer.pdf

    Eviction Relief - https://nvhealthresponse.nv.gov/wp-content/uploads/2020/04/Flyer-Eviction-Relief-for-Nevadans.pdf


    A vast majority of lending institutions are offering homeowners facing financial hardships due to COVID-19 a 90-day grace period on mortgage payments and have also agreed to work with customers directly to ensure that no one is hit with a giant lump sum payment if they need to stop making payments for a couple of months. In many cases, these payments can instead be added onto the back end of a loan, so people can get back to work and get back on their feet. They also agreed to waive late fees on mortgage payments for the next 90 days.

    These relief options are available today to Nevadans if they contact their lender and ask for assistance. You must reach out to your lender so that they can help you. Visit https://nvhealthresponse.nv.gov/wp-content/uploads/2020/04/Mortgage-Assistance-COVID019_Updated_4.20.pdf for a resource guide created by the Nevada Treasurer’s Office with a list of lenders, phone numbers and websites. If you are unable to get the COVID-19 related relief that you need after reaching out to your lender, please email ask@nevadatreasurer.gov.

    Other Help 

    NV Energy, Southwest Gas and the Las Vegas Valley Water District are willing to work with customers right now.

    Republic Services remains fully operational in Southern Nevada with no changes to residential collection service at this time. Bulk pickups are continuing as scheduled. For more information, visit www.republicservicesvegas.com. 

    Three Square Food Bank has emergency food centers at 15 schools and 43 other locations for anyone who needs help. Three Square is offering grocery delivery for those in need that are 60+.  Visit http://threesquare.org/help or call 702-765-4030 to see if you qualify.

    Lost Pet Reunification Fees Waived 

    To help families who might be struggling, fees will be waived for when the owner picks up their lost pet as long as ownership can be verified and required documentation provided. This applies to animals that are picked up by city of Las Vegas Animal Control officers and taken to the Animal Foundation.  Call the shelter at 702-955-5932 for more information.

    Have You Been Exposed?

    COVID-19 is a respiratory disease caused by a new virus called SARS-CoV-2. The most common symptoms of the disease are fever, persistent cough and shortness of breath. Most people with COVID-19 will have a mild disease but some people will get sicker and may need to be hospitalized. Please click here if you think you have been exposed to or are developing potential symptoms.


    Governor Steve Sisolak instructed the Nevada Department of Employment, Training and Rehabilitation (DETR), Employment Security Division to waive the work search requirement and the 7-day wait period for approved unemployment insurance benefits.

    To file for unemployment in the State of Nevada, please use the online application available 24/7 at http://ui.nv.gov/css.html. People unable to file online may file via telephone by calling a UI Claims Call Center between 8 a.m. and 8 p.m., Monday through Friday. Northern UI Call Center: (775) 684-0350; Southern UI Call Center: (702) 486-0350; Rural areas & Out-of-State: (888) 890-8211.

    Online users can  refer to the resources listed on ui.nv.gov and the updated NV Unemployment Insurance (UI) Frequently Asked Questions (FAQ’s) document at https://detr.nv.gov/Page/COVID-19_(Coronavirus)_Information_for_Claimants_and_Employers.  

    The PUA program is one provision under the federal CARES Act and is designed to offer unemployment benefits to independent contractors and others historically unable to qualify for traditional unemployment insurance benefits: www.employnv.govThe new filing system is independent of the traditional Unemployment Insurance (UI) system and will facilitate a streamlined method for the public to file for PUA benefits. Claimants will have a dedicated call center for all PUA related questions with a new phone number: 1-800-603-9681.

    The following individuals may be eligible for PUA:

    • self-employed, 1099 contract workers, and gig workers;
    • employees whose wages are not reported for unemployment insurance;
    • employees who have not earned enough wages or worked enough hours for standard unemployment benefits due to COVID-19; or
    • people who were unemployed or going to start work but could not due to COVID-19.

    Claimants must also be able and available for work as defined in state law, must have prior earnings in Nevada or a job offer to work in Nevada and must not be eligible for any UI benefits, including regular UI, Pandemic Emergency Unemployment Compensation, and State Extended Benefits.

    Ways To Help

    We want your stories about how the Las Vegas community is coming together to help each other. Fill out this form: https://cityoflasvegas.link/InItTogetherSNV,  Big or small, if it makes you smile, we'd like to know about it! 

    Donate blood. There is a dire need in our community right now.  Visit http://RedCrossBlood.org or https://www.vitalant.org to make an appointment. 

    Nextdoor, the private social network for neighborhoods, has a help map where you can ask for help or offer help to your neighbors. 

    Keeping The Homeless Safe

    The city of Las Vegas is coordinating with Clark County and the Southern Nevada Health District to address health risks posed by the pandemic. Standard precautions already in place at the Courtyard Homeless Resource Center include frequent cleaning and disinfecting of surfaces, making hand-washing stations available and providing alcohol-based hand sanitizers. Anyone who needs help can visit lasvegasnevda.gov/homeless.  

    Isolation-Quarantine Complex

    The joint Clark County-City of Las Vegas ISO-Q (Isolation and Quarantine) Complex at Cashman Center began taking patients April 13. For the safety of all, and due to HIPAA requirements, there are no visitors allowed. Only homeless persons with appropriate referrals from medical providers are allowed at the complex.

    The complex has separate areas for homeless people who are quarantined because they were exposed to the coronavirus but have no symptoms, an isolation area for those who have symptoms and are awaiting test results, and a third section for those who are in isolation with confirmed coronavirus test results.

    Those in need of quarantine or isolation who have referrals from area hospitals/medical providers or the Southern Nevada Health District will be transported to the complex by ambulance. Hospitals will continue to provide care for the seriously ill and those in need of a ventilator. Clark County and the city of Las Vegas are jointly funding the facility. In addition, The Mayor's Fund for Las Vegas LIFE is assisting with processing donations for the complex.


    Is Our Water Safe?

    COVID-19 is a respiratory illness, like the flu, which is spread person to person—there is no indication that transmission can occur via drinking water supplies.

    Southern Nevada’s drinking water is treated using a combination of ozonation, filtration and chlorination, which are on the leading edge of water treatment processes and effective at removing contaminants from water. To ensure your water meets or surpasses drinking water standards, we also monitor water quality around the valley 24 hours a day, 365 days a year.

    The Southern Nevada Water Authority & Las Vegas Valley Water District do not anticipate any current scenario that would interrupt water availability to our community.

    We are committed to ensuring your water quality, reliability and security because we know you depend upon it every day.

    Rumor Control

    For a full list from FEMA, visit https://www.fema.gov/coronavirus-rumor-control.

    Is 5G Cell Phone Technology Linked To The Cause Of Coronavirus?

    A worldwide online conspiracy theory has attempted to link 5G cell phone technology as being one of the causes of the coronavirus. Many cell towers outside of the U.S. have been set on fire as a result; 5G technology does NOT cause coronavirus.

    I Got A Call, Text, Or Email Saying I Could Get Financial Help. Is It Legitimate?

    There have been reports that scammers are pretending to be the government, contacting people by robocall, text message, email and other outreach. These scammers say they can get people financial help during the COVID-19 pandemic, and then ask for money or personal information, like your Social Security, bank account or credit card number. This is a SCAM.

    Don’t trust anyone who offers financial help and then asks for money or personal information. Federal and local disaster workers do not solicit or accept money. The Department of Homeland Security, FEMA, U.S. Health and Human Services and the Centers for Disease Control staff never charge for disaster assistance.

    The Federal Trade Commission scams page has tips to help you avoid scams online, on the phone, by text and through email. If you see a scam, please report it to the Federal Trade Commission: ftc.gov/complaint.

    Additional Resources

    Listen to the city coronavirus podcast update

    Watch the KCLV coronavirus video update.

    Follow the Health District on Twitter. Subscribe to their tweets by clicking on the bell on their profile here. 

    Follow the Health District on Facebook.

    Official information about travel and major events via the LVCVA

    Official updates from CCSD

    Official info from the CDC

    Or subscribe to the weekly CDC newsletter.

    If you have been victimized by any crime related to the COVID-19 pandemic, please report your experience to the Attorney General’s Office (ag.nv.gov/Complaints/File_Complaint/) and the National Center for Disaster Fraud (NCDF) hotline at 1-866-720-5721 or by e-mailing the NCDF at disaster@leo.gov. In your email, please provide the following information:

    • Your full name and contact information;
    • The dates on which you were victimized;
    • The location of the incident (including city and state);
    • A brief description of the crime; and
    • The name(s) and contact information of the perpetrator(s) (if known).