Overview
Effective Jan. 1, 2024, incoming non-privileged (non-legal mail) inmate mail must be sent to Pigeonly Corrections’ mail processing center at:
Inmate Name – Booking Number
Las Vegas Department Of Public Safety
Detention Center – 1130
PO Box 96777
Las Vegas, NV 89193
Pigeonly Corrections will operate the mail processing center. They will open all non-privileged (legal mail) mail and scan them into a digital color copy. The digital color copy will be printed and delivered to the Las Vegas Department Of Public Safety Detention Center.
Originals will not be returned to the sender but temporarily stored and then securely destroyed.
Those wishing to send mail may sign up at www.pigeonly.com. Mail may be sent from any cell phone, tablet or computer. For those who still want to send physical mail through the U.S. Postal Service, senders can track their mail delivery status by creating a Pigeonly account at no cost. (Paid unlimited mail plans are also available.)
Pigeonly Mail Guidelines
Accepted Mail Requirements
- All mail must have a return address
- Envelopes must be no larger than 4 x 9½ inches
- Letters must be on paper that is no larger than 8 ½ x 11 inches
- Greeting cards must be no larger than 5 x 7 inches
- Postcards must be 5 x 7 inches
- Photographs must be 4 x 6 inches (limit to 10 photos per parcel)
Pigeonly’s Prohibited Mail Materials
- Mail with glitter, rhinestones, stickers, or glued items
- Wax paper letters
- Shaped-cut photos or papers
- Letters written on tiny papers or sticky notes
- Crystals, religious tokens, coins, toys, key chains, stickers, artwork items
- Unused/blank envelopes, paper, stationary and stamps
- Newspaper clippings
- Envelopes: Express or Priority/Hard Mail/Bubble type/Large thin paper envelopes
- Stapled items
- Books, Booklets, magazines or anything spined
- Greeting Cards that are overly thick, electronic, fold-out, 3D, have pop-ups or are oversized.
- Polaroid photos and Photographs from third-party vendors (ex. Shutterfly)
- Official documents
- Bulk mail
- Documents you do not want destroyed, such as Birth certificates, driver's licenses, social security cards, etc.
- Any type of legal mail
- Envelopes written in light or colored ink
- Illegible envelopes
- Cash, checks, money orders, gift cards, credit cards, etc.
Frequently Asked Questions
Q: Where do I send privileged mail?
A: Pigeonly will process the following non-privileged mail:
- Letters (including drawings)
- Greeting Cards
- Postcards
- 4x6 Photos (limit to 10 per parcel)
- Unbound Newsletters
Mail to:
Inmate Name – Booking Number
Las Vegas Department Of Public Safety Detention Center– 1123
PO Box 96777
Las Vegas, NV 89193
Q: Where do I send privileged mail?
A: The following privileged and/or official documents should continue to be sent directly to the facility:
Mail to:
Inmate Name – Booking Number
Las Vegas Department Of Public Safety Detention Center 3300 E. Stewart Ave.
Las Vegas, NV 89101
Q: Where do I send books and magazines?
A: The following privileged and/or official documents should continue to be sent directly to the facility:
- Printed materials sent directly from the publisher
- Magazines
- Periodicals
- Soft covered books
Mail to:
Inmate Name – Booking Number
Las Vegas Department Of Public Safety Detention Center 3300 E. Stewart Ave.
Las Vegas, NV 89101
Q: Why is this new mail delivery process needed?
A: Postal mail remains an access point to introduce contraband and illicit drugs into correctional facilities, which poses a significant health and safety risk. This new process will increase safety while allowing incarcerated individuals to continue corresponding with loved ones in a timely manner.
Q: How does the new mail processing system work?
A: Non-privileged (legal mail) mail is sent via PO Box to a central processing facility operated by Pigeonly. All non-legal postal mail is opened, screened for contraband, and scanned into an electronic document that closely resembles the original hardcopy, including color. The scanned mail is shared electronically with the Las Vegas Department Of Public Safety Detention Center through a secure dashboard for further screening and review.
The scanned mail is printed at Pigeonly’s processing facility and shipped to the Las Vegas Department Of Public Safety Detention center for distribution to the incarcerated recipients, eliminating the risk of contraband. For families and friends of inmates, Pigeonly provides a website (www.pigeonly.com) that allows them to create, send and track delivery of printed photos, letters, greeting cards and postcards from a cell phone, tablet or computer.
Q: How is legal mail handled?
A: Attorneys will continue to send legal mail directly to the Las Vegas Department Of Public Safety Detention Center for delivery to their incarcerated clients.
Q: How long does it take for an incarcerated individual to receive non-privileged mail?
A: Within 24 hours of receipt, Pigeonly will open and scan incoming mail, share the electronic scan with the Las Vegas Department Of Public Safety Detention Center for further screening, then print and prepare the mail for shipment. Printed mail is delivered to the Las Vegas Department Of Public Safety Detention Center via priority mail and will be received within 1-3 days of shipment.
Q: How long is mail held at Pigeonly’s processing facility?
A: Original copies of postal mail are held for 45 days. After this period, it is destroyed.
Q: I sent mail to an inmate, and it was returned as undeliverable. Why?
A: It may have been returned because it violates the mail policy. All received mail will be inspected for prohibited materials. Mail that contains the following will be flagged and is subject to being marked as undeliverable: nudity, explicit sexual material, obscene material, violent language, promotion of violence and contraband such as, but not limited to, weapons, drugs or items of an unknown substance or odor.
Q: I'm a formerly incarcerated individual and want access to all my scanned mail pieces. Can I get a copy of them?
A: After release, formerly incarcerated individuals can email support@pigeon.ly with their name/ID number to download their scanned mail items for free.