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Oct 01, 2020

For more information about the city's reopening plans, please visit www.lasvegasnevada.gov/welcomeback.

Stay Safe Stay Open

Gov. Sisolak announces mandatory face covering policy in public

Nevada Governor Steve Sisolak signed Emergency Directive 033 adjusting statewide standards on gatherings and other areas.  The new directive adjusts previous the limitation on gatherings from 50 people to 250 people or 50 percent of occupancy, whichever is less. This applies to both indoor and outdoor venues, including houses of worship. Please review the Guidance for Safe Gatherings that was issued.

Additionally, Directive 033 allows local governments to ease restrictions on public access to playground equipment following consultation with local health authorities.

Long-Term Strategy 

There is a long-term mitigation strategy for the State of Nevada to help provide predictability and stability moving forward. A copy of the plan and other supporting documents are available online at nvhealthresponse.nv.gov.


There are currently no travel restrictions in place but we recommend staying tuned to the latest news from our governor's office here: https://nvhealthresponse.nv.gov/info/travelers-visitors/

Getting Tested

Here is a list of testing locations: https://nvhealthresponse.nv.gov/find-covid-19-testing-in-nevada/ 

A COVID-19 testing site is now open inside Cashman Center.

A calendar of testing events sponsored by the health district is available in English and Spanish on its website at www.SNHD.info/covid

If you test positive for COVID-19, you will receive a text message from 844-990-0029 with additional information. The Health District asks that you answer the call so we can prevent more infections in our community.

City Updates 

The city has made adjustments to its services in response to the coronavirus outbreak. The public can call 702-229-CARE (2273) from 7 a.m. to 7 p.m. Monday through Friday. The line will give callers automated options on weekends.

The below list will be regularly updated.

  • Public areas in City Hall, and the Development Services Center are closed until further notice. The public will only be allowed in with an appointment. A screening of symptoms for the coronavirus will take place before an individual can continue into the building. In addition, the lobby at the Parking Services Office is closed.
  • Community, Cultural and Senior Centers are closed until further notice. 
  • Public areas, including the traffic violation windows, at Municipal Court are closed until further notice.
  • Visitation at the City Jail is suspended.

    Municipal Court

    The city of Las Vegas and the Las Vegas Municipal Court's top priority is health and safety of our staff and visitors. We are taking precautions due to COVID-19, including extending continuance to those who are not comfortable visiting the Regional Justice Center, who may be exhibiting potential signs of illness or who are in a high-risk category. To avoid high-risk crowding, the traffic windows are closed until further notice. If you need to make a payment, or reschedule your court date and cannot do so on our website, please call 702-229-5257.

    Effective March 16, 2020, Municipal Court is accepting court filings and continues to operate by the parameters set forth in this order.

    Business Licenses

    If you have a city of Las Vegas business license, please email license@lasvegasnevada.gov with reopening or compliance questions. If you have a Clark County business license, please email chap@clarkcountynv.gov

    Sewer Services

    The city will waive sewer bill late fees and property liens normally filed on delinquent sewer bills until 30 days after the current city emergency declaration ends. Those who are employed or not suffering financial hardship are encouraged to keep current on their sewer bills.

    City of Las Vegas sewer bills may be paid online at https://www.lasvegasnevada.gov/sewer. Those with questions regarding sewer bills may email sewerservices@lasvegasnevada.gov or call 702-229-1289. 

    Need Help?

    Housing Assistance

    The Nevada Attorney General’s Office has created a template Lease Addendum and Promissory Note to assist and encourage landlords to work with tenants on a repayment plan to keep people in their residences and to avoid overwhelming the courts. This voluntary document is intended to help landlords receive delinquent rental amounts while helping keep tenants in their homes or places of business under a payment plan for back due rents that they can afford. 

    Utilities & Services

    NV Energy, Southwest Gas and the Las Vegas Valley Water District are willing to work with customers right now.

    Republic Services remains fully operational in Southern Nevada with no changes to residential collection service at this time. Bulk pickups are continuing as scheduled. For more information, visit www.republicservicesvegas.com. 

    Three Square Food Bank has emergency food centers at 15 schools and 43 other locations for anyone who needs help. Three Square is offering grocery delivery for those in need that are 60+.  Visit http://threesquare.org/help or call 702-765-4030 to see if you qualify.

    Lost Pet Reunification Fees Waived 

    To help families who might be struggling, fees will be waived for when the owner picks up their lost pet as long as ownership can be verified and required documentation provided. This applies to animals that are picked up by city of Las Vegas Animal Control officers and taken to the Animal Foundation. Call the shelter at 702-955-5932 for more information.

    Have You Been Exposed?

    COVID-19 is a respiratory disease caused by a new virus called SARS-CoV-2. The most common symptoms of the disease are fever, persistent cough and shortness of breath. Most people with COVID-19 will have a mild disease but some people will get sicker and may need to be hospitalized. Please click here if you think you have been exposed to or are developing potential symptoms.


    Governor Steve Sisolak instructed the Nevada Department of Employment, Training and Rehabilitation (DETR), Employment Security Division to waive the work search requirement and the 7-day wait period for approved unemployment insurance benefits.

    To file for unemployment in the State of Nevada, please use the online application available 24/7 at http://ui.nv.gov/css.html. People unable to file online may file via telephone by calling a UI Claims Call Center between 8 a.m. and 8 p.m., Monday through Friday. Northern UI Call Center: 775-684-0350; Southern UI Call Center: 702-486-0350; Rural areas & Out-of-State: 888-890-8211.

    Online users can refer to the resources listed on ui.nv.gov and the updated NV Unemployment Insurance (UI) Frequently Asked Questions (FAQ’s) document at https://detr.nv.gov/Page/COVID-19_(Coronavirus)_Information_for_Claimants_and_Employers.  

    The PUA program is one provision under the federal CARES Act and is designed to offer unemployment benefits to independent contractors and others historically unable to qualify for traditional unemployment insurance benefits: www.employnv.govThe new filing system is independent of the traditional Unemployment Insurance (UI) system and will facilitate a streamlined method for the public to file for PUA benefits. Claimants will have a dedicated call center for all PUA related questions with a new phone number: 1-800-603-9681.

    The following individuals may be eligible for PUA:

    • self-employed, 1099 contract workers, and gig workers;
    • employees whose wages are not reported for unemployment insurance;
    • employees who have not earned enough wages or worked enough hours for standard unemployment benefits due to COVID-19; or
    • people who were unemployed or going to start work but could not due to COVID-19.

    Claimants must also be able and available for work as defined in state law, must have prior earnings in Nevada or a job offer to work in Nevada and must not be eligible for any UI benefits, including regular UI, Pandemic Emergency Unemployment Compensation, and State Extended Benefits.

    Ways To Help

    We want your stories about how the Las Vegas community is coming together to help each other. Fill out this form: https://cityoflasvegas.link/InItTogetherSNV,  Big or small, if it makes you smile, we'd like to know about it! 

    Donate blood. There is a dire need in our community right now.  Visit http://RedCrossBlood.org or https://www.vitalant.org to make an appointment. 

    Nextdoor, the private social network for neighborhoods, has a help map where you can ask for help or offer help to your neighbors. 

    Keeping The Homeless Safe

    The city of Las Vegas is coordinating with Clark County and the Southern Nevada Health District to address health risks posed by the pandemic. Standard precautions already in place at the Courtyard Homeless Resource Center include frequent cleaning and disinfecting of surfaces, making hand-washing stations available and providing alcohol-based hand sanitizers. Anyone who needs help can visit lasvegasnevda.gov/homeless. 


    Is Our Water Safe?

    COVID-19 is a respiratory illness, like the flu, which is spread person to person—there is no indication that transmission can occur via drinking water supplies.

    Southern Nevada’s drinking water is treated using a combination of ozonation, filtration and chlorination, which are on the leading edge of water treatment processes and effective at removing contaminants from water. To ensure your water meets or surpasses drinking water standards, we also monitor water quality around the valley 24 hours a day, 365 days a year.

    The Southern Nevada Water Authority & Las Vegas Valley Water District do not anticipate any current scenario that would interrupt water availability to our community. We are committed to ensuring your water quality, reliability and security because we know you depend upon it every day.

    Rumor Control

    For a full list from FEMA, visit https://www.fema.gov/coronavirus-rumor-control.

    Is 5G Cell Phone Technology Linked To The Cause Of Coronavirus?

    A worldwide online conspiracy theory has attempted to link 5G cell phone technology as being one of the causes of the coronavirus. Many cell towers outside of the U.S. have been set on fire as a result; 5G technology does NOT cause coronavirus.

    I Got A Call, Text, Or Email Saying I Could Get Financial Help. Is It Legitimate?

    There have been reports that scammers are pretending to be the government, contacting people by robocall, text message, email and other outreach. These scammers say they can get people financial help during the COVID-19 pandemic, and then ask for money or personal information, like your Social Security, bank account or credit card number. This is a SCAM.

    Don’t trust anyone who offers financial help and then asks for money or personal information. Federal and local disaster workers do not solicit or accept money. The Department of Homeland Security, FEMA, U.S. Health and Human Services and the Centers for Disease Control staff never charge for disaster assistance.

    The Federal Trade Commission scams page has tips to help you avoid scams online, on the phone, by text and through email. If you see a scam, please report it to the Federal Trade Commission: ftc.gov/complaint.

    Additional Resources

    Listen to the city coronavirus podcast update

    Watch the KCLV coronavirus video update.

    Follow the Health District on Twitter. Subscribe to their tweets by clicking on the bell on their profile here. 

    Follow the Health District on Facebook.

    Official information about travel and major events via the LVCVA

    Official updates from CCSD

    Official info from the CDC

    Or subscribe to the weekly CDC newsletter.

    If you have been victimized by any crime related to the COVID-19 pandemic, please report your experience to the Attorney General’s Office (ag.nv.gov/Complaints/File_Complaint/) and the National Center for Disaster Fraud (NCDF) hotline at 1-866-720-5721 or by e-mailing the NCDF at disaster@leo.gov. In your email, please provide the following information:

    • Your full name and contact information;
    • The dates on which you were victimized;
    • The location of the incident (including city and state);
    • A brief description of the crime; and
    • The name(s) and contact information of the perpetrator(s) (if known).

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