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Jun 25, 2020

For more information about the city's reopening plans, please visit www.lasvegasnevada.gov/welcomeback.

Stay Safe Stay Open

Gov. Sisolak announces mandatory face covering policy in public

Nevada Governor Steve Sisolak issued a mandatory face covering policy for all Nevadans and visitors effective Thursday, June 25, at 11:59 p.m.

Per this requirement, anyone in any public space throughout the State, including visitors, will need to wear a mask. This includes using public transportation, public facing work environments, when patronizing businesses, or interacting with others in any generally publicly accessible space. 

When and where am I required to wear a face covering?

Whenever you leave the house. To keep businesses open and help slow the spread, face coverings are required.

Face coverings should be worn at all times in the following circumstances:

Public spaces:

  • Inside of, or standing in line waiting to enter, any indoor public space.
  • While outside in a public space when 6 feet of social distancing is not possible 
  • While waiting for or riding on public transportation or paratransit.
  • While riding in taxis, private car services, monorails, trams, and rideshares like Uber and Lyft.
  • While driving or operating any form of transportation or paratransit when passengers not in your same household are present. When no passengers are present, face coverings are still strongly recommended.
  • When interacting in-person with members of the public.
  • When in any space visited by the general public, even if no one else is present.
  • When in any space where food is prepared or packaged, for sale, or generally distributed to others.
  • When walking though common areas, such as hallways, stairways, elevators, and parking facilities.
  • In any room or enclosed area where other people (except formembers of the person’s own household or residence) are present when unable to physically distance.


  • Children who are 2 years of age and under, to avoid potential risk of suffocation.
  • Who have a medical condition, whether it be mental health, disability, or other health reason that prevents them from wearing a face covering. This includes people with any medical condition for whom wearing a face covering can obstruct their breathing or who are unconscious, incapacitated, or otherwise unable to remove a face covering without assistance.
  • Who are experiencing homelessness. These individuals are strongly encouraged to continue to practice social distancing, to wear face coverings if possible, and to seek out community services where available.
  • Who are hearing impaired, or when in communication with an individual who is hearing impaired where the ability to see the mouth is essential for communication.
  • For whom wearing a face covering would create a risk to the person as related to their work, as determined by local, state, or federal regulators or workplace safety guidelines.
  • Who are obtaining services involving the nose or face for which temporary removal of the face covering is necessary to perform the service.
  • Who are seated at a restaurant or other establishment that offers food or beverage services, while they are eating or drinking, provided that they are able to maintain a distance of at least six feet away from persons who are not members of the same household or residence.
  • Who are engaged in outdoor work or recreation such as swimming, walking, hiking, bicycling, or running, when alone or with household members, and when they are able to maintain a distance of at least six feet from others.
  • Who are incarcerated. Prisons and jails are working diligently to mitigate the spread and have developed their own specific guidance for face coverings that applies to both inmates and staff.
  • Who have a medical condition or disability, or who are otherwise unable to remove a mask without assistance. Individuals exempted under this provision should wear a non- restrictive alternative, such as a face shield, if possible.

Enforcement information from the Governor’s remarks:

Businesses that fail to meet requirements in this directive will face violations from local licensing agencies and regulatory authorities, in addition to Nevada OSHA. A reminder as well that businesses have the right to ask a patron to leave if they are not following this directive.

I call on local governments and regulatory authorities to help ensure there is education around this directive for our businesses and subsequent enforcement through the appropriate bodies if compliance is not met. 

But it’s not just on the businesses or state and local government – it’s on all of us. I am asking individuals throughout Nevada to take this seriously and understand the risk you are posing on yourself and others by not wearing a face covering. 

And I know there are probably a lot of questions about additional enforcement measures for individuals. I want to be clear: this is a mandate, so enforcement language is necessary, however, ideally there won’t be any criminal or civil sanctions for individuals. The last thing I want is for monetary fines or criminal penalties to be imposed on Nevadans, which is why I strongly encourage everyone to follow this directive. 

Phase 3 and Budget information from the Governor’s remarks:

To be clear, due to the data and time needed for evaluation of contact tracing and impacts of this new face covering directive, any discussion of entering Phase 3 will be tabled.

The pandemic is not over, as I said last week, we are not yet post-COVID, we are still in the middle of the first wave of COVID. 


There are currently not travel restrictions in place but we recommend staying tuned to the latest news from our governor's office here: https://nvhealthresponse.nv.gov/info/travelers-visitors/

City Updates 

The city has made adjustments to its services in response to the coronavirus outbreak. The public can call 702-229-CARE (2273) from 7 a.m. to 7 p.m. Monday through Friday. The line will give callers automated options on weekends.

The below list will be regularly updated.

  • Public areas in City Hall, and the Development Services Center are closed until further notice. The public will only be allowed in with an appointment. A screening of symptoms for the coronavirus will take place before an individual can continue into the building. In addition, the lobby at the Parking Services Office is closed.
  • Community, Cultural and Senior Centers are closed until further notice. 
  • Public areas, including the traffic violation windows, at Municipal Court are closed until further notice.
  • All public meetings except for City Council, Redevelopment Agency, Recommending and Planning Commission are suspended until further notice.
  • Visitation at the City Jail is suspended.
  • Safekey/Ignite programs are closed. 
  • The Downtown Loop Shuttle Service is closed indefinitely.

    Municipal Court

    The city of Las Vegas and the Las Vegas Municipal Court's top priority is health and safety of our staff and visitors. We are taking precautions due to COVID-19, including extending continuance to those who are not comfortable visiting the Regional Justice Center, who may be exhibiting potential signs of illness or who are in a high-risk category. To avoid high-risk crowding, the traffic windows are closed until further notice. If you need to make a payment, or reschedule your court date and cannot do so on our website, please call 702-229-5257.

    Effective March 16, 2020, Municipal Court will accept court filings and continue to operate managing cases by the parameters set forth in this order.

    Sewer Services

    The city will waive sewer bill late fees and property liens normally filed on delinquent sewer bills until 30 days after the current city emergency declaration ends. Those who are employed or not suffering financial hardship are encouraged to keep current on their sewer bills.

    City of Las Vegas sewer bills may be paid online at https://www.lasvegasnevada.gov/sewer. Those with questions regarding sewer bills may email sewerservices@lasvegasnevada.gov or call 702-229-1289. 

    Need Help?

    Moratorium On Evictions Through Duration Of State Of Emergency 

    Governor Steve Sisolak signed an emergency directive putting a moratorium on all residential and commercial evictions in the State of Nevada through the duration of the State of Emergency. This directive does not constitute free rent or mortgage. For more information, visit https://nvhealthresponse.nv.gov/wp-content/uploads/2020/03/Gov.-Sisolak-Guidance-Directive-008-Evictions-Updated-on-3-30.pdf 

    On June 25, Governor Sisolak signed Emergency Directive 025 will gradually lift the moratorium on evictions. He also strongly urged landlords and tenants to work together and collaborate on repayment plans.  

    Directive 025 lifts the moratorium on evictions and foreclosures imposed by Directive 008 in phases by allowing residential evictions and foreclosures to resume in full on September 1 for non-payment of rents and no cause evictions. Late fees or penalties for non-payment of rent or mortgage payments may not be charged retroactively.  

    The directive reinstates residential summary evictions and unlawful detainer actions prior to September 1 for certain causes other than non-payment of rent. These caused based actions do not include non-payment of rent, but include holdover tenants, tenants at will, waste, unlawful business, nuisance, violations of controlled substance laws, and violations of lease conditions other than non-payment of rent.  

    For commercial tenancies and mortgages, landlords and lenders can again charge late fees, initiate lockouts, or start eviction actions for non-payment of rent or foreclosure proceedings beginning July 1.   

    The Governor strongly encourages that all landlords and tenants work together on repayment plans. The Nevada Attorney General’s Office has created a template Lease Addendum and Promissory Note to assist and encourage landlords to work with tenants on a repayment plan to keep people in their residences and to avoid overwhelming the courts.  

    This voluntary document is intended to help landlords receive delinquent rental amounts while helping keep tenants in their homes or places of business under a payment plan for back due rents that they can afford. 

    Additionally, the Nevada State Treasurer’s Office is working on coordinating a statewide rental assistance program to help residential and commercial tenants, with the goal of having the residential program up and running by mid-July and the commercial program shortly thereafter.  

    The program will be funded with $50 million of federal Coronavirus Relief Funds, with $30 million earmarked for residential rental assistance and $20 million set aside for the commercial rental relief program.

    More information can be found at https://nvhealthresponse.nv.gov/news-resources/governor-directives-and-declarations/

    Other Help 

    NV Energy, Southwest Gas and the Las Vegas Valley Water District are willing to work with customers right now.

    Republic Services remains fully operational in Southern Nevada with no changes to residential collection service at this time. Bulk pickups are continuing as scheduled. For more information, visit www.republicservicesvegas.com. 

    Three Square Food Bank has emergency food centers at 15 schools and 43 other locations for anyone who needs help. Three Square is offering grocery delivery for those in need that are 60+.  Visit http://threesquare.org/help or call 702-765-4030 to see if you qualify.

    Lost Pet Reunification Fees Waived 

    To help families who might be struggling, fees will be waived for when the owner picks up their lost pet as long as ownership can be verified and required documentation provided. This applies to animals that are picked up by city of Las Vegas Animal Control officers and taken to the Animal Foundation.  Call the shelter at 702-955-5932 for more information.

    Have You Been Exposed?

    COVID-19 is a respiratory disease caused by a new virus called SARS-CoV-2. The most common symptoms of the disease are fever, persistent cough and shortness of breath. Most people with COVID-19 will have a mild disease but some people will get sicker and may need to be hospitalized. Please click here if you think you have been exposed to or are developing potential symptoms.


    Governor Steve Sisolak instructed the Nevada Department of Employment, Training and Rehabilitation (DETR), Employment Security Division to waive the work search requirement and the 7-day wait period for approved unemployment insurance benefits.

    To file for unemployment in the State of Nevada, please use the online application available 24/7 at http://ui.nv.gov/css.html. People unable to file online may file via telephone by calling a UI Claims Call Center between 8 a.m. and 8 p.m., Monday through Friday. Northern UI Call Center: (775) 684-0350; Southern UI Call Center: (702) 486-0350; Rural areas & Out-of-State: (888) 890-8211.

    Online users can  refer to the resources listed on ui.nv.gov and the updated NV Unemployment Insurance (UI) Frequently Asked Questions (FAQ’s) document at https://detr.nv.gov/Page/COVID-19_(Coronavirus)_Information_for_Claimants_and_Employers.  

    The PUA program is one provision under the federal CARES Act and is designed to offer unemployment benefits to independent contractors and others historically unable to qualify for traditional unemployment insurance benefits: www.employnv.govThe new filing system is independent of the traditional Unemployment Insurance (UI) system and will facilitate a streamlined method for the public to file for PUA benefits. Claimants will have a dedicated call center for all PUA related questions with a new phone number: 1-800-603-9681.

    The following individuals may be eligible for PUA:

    • self-employed, 1099 contract workers, and gig workers;
    • employees whose wages are not reported for unemployment insurance;
    • employees who have not earned enough wages or worked enough hours for standard unemployment benefits due to COVID-19; or
    • people who were unemployed or going to start work but could not due to COVID-19.

    Claimants must also be able and available for work as defined in state law, must have prior earnings in Nevada or a job offer to work in Nevada and must not be eligible for any UI benefits, including regular UI, Pandemic Emergency Unemployment Compensation, and State Extended Benefits.

    Ways To Help

    We want your stories about how the Las Vegas community is coming together to help each other. Fill out this form: https://cityoflasvegas.link/InItTogetherSNV,  Big or small, if it makes you smile, we'd like to know about it! 

    Donate blood. There is a dire need in our community right now.  Visit http://RedCrossBlood.org or https://www.vitalant.org to make an appointment. 

    Nextdoor, the private social network for neighborhoods, has a help map where you can ask for help or offer help to your neighbors. 

    Keeping The Homeless Safe

    The city of Las Vegas is coordinating with Clark County and the Southern Nevada Health District to address health risks posed by the pandemic. Standard precautions already in place at the Courtyard Homeless Resource Center include frequent cleaning and disinfecting of surfaces, making hand-washing stations available and providing alcohol-based hand sanitizers. Anyone who needs help can visit lasvegasnevda.gov/homeless. 

    Isolation-Quarantine Complex

    The joint Clark County-City of Las Vegas ISO-Q (Isolation and Quarantine) Complex at Cashman Center began taking patients April 13, and is scheduled to close June 30. The complex served as a safe place that 234 individuals experiencing homelessness used to quarantine, ensure that others were not infected and in some cases recover from COVID-19.

    Complex staff also oversaw the administering of 846 COVID-19 tests, and helped a total of 20 COVID-19 positive individuals recover. In addition, more than 17,000 health screenings have occurred at the Courtyard Homeless Resource Center since April 13. 

    Clark County and the city of Las Vegas jointly funded the facility. In addition, The Mayor's Fund for Las Vegas LIFE assisted with processing donations for the complex.


    Is Our Water Safe?

    COVID-19 is a respiratory illness, like the flu, which is spread person to person—there is no indication that transmission can occur via drinking water supplies.

    Southern Nevada’s drinking water is treated using a combination of ozonation, filtration and chlorination, which are on the leading edge of water treatment processes and effective at removing contaminants from water. To ensure your water meets or surpasses drinking water standards, we also monitor water quality around the valley 24 hours a day, 365 days a year.

    The Southern Nevada Water Authority & Las Vegas Valley Water District do not anticipate any current scenario that would interrupt water availability to our community.

    We are committed to ensuring your water quality, reliability and security because we know you depend upon it every day.

    Rumor Control

    For a full list from FEMA, visit https://www.fema.gov/coronavirus-rumor-control.

    Is 5G Cell Phone Technology Linked To The Cause Of Coronavirus?

    A worldwide online conspiracy theory has attempted to link 5G cell phone technology as being one of the causes of the coronavirus. Many cell towers outside of the U.S. have been set on fire as a result; 5G technology does NOT cause coronavirus.

    I Got A Call, Text, Or Email Saying I Could Get Financial Help. Is It Legitimate?

    There have been reports that scammers are pretending to be the government, contacting people by robocall, text message, email and other outreach. These scammers say they can get people financial help during the COVID-19 pandemic, and then ask for money or personal information, like your Social Security, bank account or credit card number. This is a SCAM.

    Don’t trust anyone who offers financial help and then asks for money or personal information. Federal and local disaster workers do not solicit or accept money. The Department of Homeland Security, FEMA, U.S. Health and Human Services and the Centers for Disease Control staff never charge for disaster assistance.

    The Federal Trade Commission scams page has tips to help you avoid scams online, on the phone, by text and through email. If you see a scam, please report it to the Federal Trade Commission: ftc.gov/complaint.

    Additional Resources

    Listen to the city coronavirus podcast update

    Watch the KCLV coronavirus video update.

    Follow the Health District on Twitter. Subscribe to their tweets by clicking on the bell on their profile here. 

    Follow the Health District on Facebook.

    Official information about travel and major events via the LVCVA

    Official updates from CCSD

    Official info from the CDC

    Or subscribe to the weekly CDC newsletter.

    If you have been victimized by any crime related to the COVID-19 pandemic, please report your experience to the Attorney General’s Office (ag.nv.gov/Complaints/File_Complaint/) and the National Center for Disaster Fraud (NCDF) hotline at 1-866-720-5721 or by e-mailing the NCDF at disaster@leo.gov. In your email, please provide the following information:

    • Your full name and contact information;
    • The dates on which you were victimized;
    • The location of the incident (including city and state);
    • A brief description of the crime; and
    • The name(s) and contact information of the perpetrator(s) (if known).

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