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Mar 24, 2020

City Closures & Cancellations

The city has made adjustments to its services in response to the coronavirus outbreak. The public can call 702-229-CARE (2273) from 7 a.m. to 5:30 p.m. Monday through Thursday. Friday through Sunday the line will give callers automated options. 

The below list will be regularly updated.

  • Public areas in City Hall and the Development Services Center are closed until April 20. The public will only be allowed in with an appointment. A screening of symptoms for the coronavirus will take place before an individual can continue into the building.
  • Community, Cultural and Senior Centers are closed until April 20. As a result, spring break camps at all centers have been canceled.
  • While city parks remain open, playgrounds are closed. If you plan on visiting parks, please practice social distancing, with six feet between people, and groups of less than 10 persons. 
  • Public areas, including the traffic violation windows, at Municipal Court are closed until further notice.
  • The lobby at the Parking Services Office is closed through April 20.
  • All public meetings except for City Council, Redevelopment Agency, Recommending and Planning Commission are suspended until further notice.
  • Durango Hills Golf Course, is closed until further notice.
  • The March 19 grand reopening of Woofter Family Park is canceled.
  • The March 21 Bluegrass Festival is postponed indefinitely.
  • The March 24 Human Trafficking Symposium scheduled for City Hall is postponed to a later date.
  • Traffic violation windows at the Municipal Court are closed until further notice.
  • The city of Las Vegas Corporate Challenge is postponed indefinitely. 
  • Visitation at the City Jail is suspended as of March 15.
  • Safekey/Ignite programs are closed. Current customers can credit dates between March 16 and April 3 to their account for future use.
  • The Downtown Loop Shuttle Service is closed indefinitely.

Municipal Court

The city of Las Vegas and the Las Vegas Municipal Court's top priority is health and safety of our staff and visitors. We are taking precautions due to COVID-19, including extending continuance to those who are not comfortable visiting the Regional Justice Center, who may be exhibiting potential signs of illness or who are in a high-risk category. To avoid high-risk crowding, the traffic windows are closed until further notice. If you need to make a payment, or reschedule your court date and cannot do so on our website, please call 702-229-5257.

Effective March 16, 2020, Municipal Court will accept court filings and continue to operate managing cases the parameters set forth in this order.

Sewer Services

The city will waive sewer bill late fees and property liens normally filed on delinquent sewer bills until 30 days after the current city emergency declaration ends. Those who are employed or not suffering financial hardship are encouraged to keep current on their sewer bills.

City of Las Vegas sewer bills may be paid online at https://www.lasvegasnevada.gov/sewer. Those with questions regarding sewer bills may email sewerservices@lasvegasnevada.gov or call 702-229-1289.

Schools In State Of Nevada Close Through April 13

Governor Sisolak announced that all K-12 schools in the state of Nevada are closed beginning Monday, March 16 through at least April 13, 2020. This includes all public, private and charter schools.

Academic resources can be found at www.ccsd.net. Student food distribution pods will be available at the following locations during the closure from 8 to 11 a.m. to allow students to receive breakfast and lunch. View the list of locations.

Stay Home for Nevada

Governor Steve Sisolak has directed all Nevadans to stay home and for all nonessential businesses to close to the public for 30 days. 

Essential businesses include:

  • Fire services
  • Law enforcement agencies
  • Emergency medical services
  • Public safety agencies
  • Healthcare providers
  • Government agencies
  • Veterinary services
  • Grocery stores
  • Pharmacies
  • Financial institutions
  • Hardware stores
  • Conveniences stores
  • Security services
  • Gas stations
  • Construction
  • Mining
  • Manufacturing
  • Infrastructure

Retail cannabis dispensaries may operate by delivery only.

Restaurants and establishments serving prepared meals can only serve customers through take-out, drive-through, curbside pickup or delivery.

All of these businesses must adopt risk mitigation measures that reduce the risk of community disease spread including:

  • Providing curbside, pickup or delivery of goods whenever possible
  • Social distancing
  • Disallowing the formation of lines
  • Adopting contactless payment systems

Alcohol Sales

The city of Las Vegas is launching a plan thatallows restaurants providing curbside meals to also sell alcohol withthose meals. The city will issue an "Alcohol Time-Limited Permit" for30 days, renewable based on the duration of the coronavirus situation, whichwill allow a business with an existing alcohol license (beer/wine, tavern,tavern-limited, etc.) and a food service license to do curbside pickup ofalcohol with a meal.

These commercial locations will only be ableto sell the types of alcohol that they are currently licensed for. For example,a beer/wine licensee may only offer beer and wine with their take-out meals,and alcohol must be in the manufacturer’s sealed container. The city will waivethe daily fee and only charge the processing fee of $100 per permit.

A city of Las Vegas business can apply for thepermit through its online business license account. Questions can be emailed to  license@lasvegasnevada.gov. Permits will beprocessed in one to two business days.

The city has heard from business owners thatthis plan would be especially helpful as their operations are being impacteddue to closures relating to the coronavirus.

No door-to-door solicitations 

Underthe governor’s order to close nonessential businesses, that includesdoor-to-door solicitations for goods and services. Selling door-to-door duringthe closure is prohibited, and those doing it may be part of a scam or illegalactivity.

For more information, read the emergency directive and read this list.

Enforcement

Enforcement is being done on a local level. If a business is in city limits, www.lasvegasnevada.gov/citylimits, please call 311. If you have questions about whether a businesses is essential or not, visit www.lasvegasnevada.gov/nonessentialbusiness

Las Vegas Metropolitan Police Department officers will enforce the closure of businesses deemed nonessential. The Las Vegas City Attorney’s Office will then either pursue a criminal complaint or civil complaint based on Metro’s findings. The criminal option entails the filing of a misdemeanor. The civil option would consist of the city securing a temporary restraining order to close the business more quickly should its owners not comply with the Metro order.  

At the same time, the city plans to take several steps to ease the burdens on businesses that have been forced to close. These include:

         A 60-day grace period for business license renewals with due dates of March 1 or April 1.

         Options to close general or privileged licenses and no cost to reinstate them

         A liquor license option to pay a reduced fee during the temporary closure

         A gaming license option to pay a reduced fee during the temporary closure

         An ongoing acceptance of applications during this time

Need Help? 

Moratorium On Evictions Through Duration Of State Of Emergency 

Governor Steve Sisolak signed an emergency directive putting a moratorium on all residential and commercial evictions in the State of Nevada through the duration of the State of Emergency. This directive does not constitute free rent or mortgage. For more information, visit https://nvhealthresponse.nv.gov/wp-content/uploads/2020/03/Directive-008-Guidance-Release-Directive-Final.pdf

Rent

This prohibits lockouts, notices to quit or pay, or eviction filings for as long as we are in a state of emergency. The only exception to this rule is that landlords can continue to evict dangerous tenants who pose a threat to other residents, the public, or their property.

Landlords and property managers must continue adhering to the basic provisions of your contract regarding maintenance or other required services; they also cannot change the locks or put notices on their tenant’s doors or mailboxes to scare them into moving out. This directive does not end all the contractual obligations between landlords and tenants. You must still adhere to the terms of your contract with your landlord, property manager, or lender and are encouraged to work with them to determine an appropriate resolution regarding any outstanding payments.  Landlords and tenants should work with each other to develop a repayment plan within 30 days.

Mortgage

A vast majority of lending institutions are offering homeowners facing financial hardships due to COVID-19 a 90-day grace period on mortgage payments and have also agreed to work with customers directly to ensure that no one is hit with a giant lump sum payment if they need to stop making payments for a couple of months. In many cases, these payments can instead be added onto the back end of a loan, so people can get back to work and get back on their feet. They also agreed to waive late fees on mortgage payments for the next 90 days.

These relief options are available today to Nevadans if they contact their lender and ask for assistance. You must reach out to your lender so that they can help you. Visit https://nvhealthresponse.nv.gov/wp-content/uploads/2020/03/Mortgage-Assistance-COVID019_Updated.pdf for a resource guide created by the Nevada Treasurer’s Office with a list of lenders, phone numbers and websites. If you are unable to get the COVID-19 related relief that you need after reaching out to your lender, please email ask@nevadatreasurer.gov.

Other Help 

NV Energy, Southwest Gas and the Las Vegas Valley Water District are willing to work with customers right now.

Three Square Food Bank has emergency food centers at 15 schools and 43 other locations for anyone who needs help.

Smith’s grocery stores are open for seniors-only on Mondays/Wednesdays/Fridays 7 to 8 a.m. Albertsons grocery stores are open for seniors-only on Tuesdays/Thursdays from 7 to 9 a.m.  Three Square is offering grocery delivery for those in need that are 60+ Visit http://threesquare.org/help or call 702-765-4030 to see if you qualify.

Lost Pet Reunification Fees Waived 

To help families who might be struggling, fees will be waived for when the owner picks up their lost pet as long as ownership can be verified and required documentation provided. This applies to animals that are picked up by city of Las Vegas Animal Control officers and taken to the Animal Foundation.  Call the shelter at 702-955-5932 for more information.

Have You Been Exposed?

COVID-19 is a respiratory disease caused by a new virus called SARS-CoV-2. The most common symptoms of the disease are fever, persistent cough and shortness of breath. Most people with COVID-19 will have a mild disease but some people will get sicker and may need to be hospitalized. Please click here if you think you have been exposed to or are developing potential symptoms.

Unemployment

The Nevada Department of Employment has expanded system and staffing to accommodate any increase in unemployment insurance claims. Current hours are 8 a.m. to 8 p.m. Monday to Friday. Go to ui.nv.gov/css.html to complete claims.  If you're unable to get through, keep trying online during non-peak hours from midnight to 5 a.m. 

Governor Sisolak has waived the searching for work requirement and the seven day waiting period. 

To file a claim viatelephone, claimants must call one of the two state claims call centers: Northern call center: 775-684-0350 and Southern call center: 702-486-0350. Claimants located in Nevada rural areas or out-of-state can call 888-890-8211. 

Small Business Resources

The Small Business Administration offers a number of programs to help small businesses. Learn moreFrequently asked questions regarding the coronavirus and businesses can be found here

Business Protection Program for Businesses in the Redevelopment Area

The city of Las Vegas is offering grants of up to $2,000 to businesses in the city’s redevelopment area to reimburse expenses for securing buildings. The Business Protection Program will run through the current shutdown of nonessential businesses and work must be completed during the shutdown. To qualify, the securing of the building must include a decorative façade, and representatives from the Office of Economic and Urban Development must inspect the work. For more information see the program information online.

Ways To Help

Donate blood. There is a dire need in our community right now.  Visit http://RedCrossBlood.org to make an appointment. 

Nextdoor, the private social network for neighborhoods, has a help map where you can ask for help or offer help to your neighbors. 

The Tyler Robinson Foundation, Imagine Dragons’ nonprofit organization dedicated to supporting families facing a pediatric cancer diagnosis, is looking for pen pals to help families facing isolation right now.  Send scanned letters, drawings and videos to penpal@trf.org, and they will be shared with the families (information credit: Las Vegas Review Journal

Keeping The Homeless Safe

Preventative healthcare is always a focus at a facility that cares for the homeless.

The city of Las Vegas is coordinating with Clark County, the Southern Nevada Health District and key stakeholders to address health risks posed by a potential corona virus outbreak. Standard precautions already in place at the Courtyard Homeless Resource Center include frequent cleaning and disinfecting of surfaces, making hand-washing stations available and providing alcohol-based hand sanitizers. These precautions are already in place because people experiencing homelessness frequently have compromised health and may have travel contacts unknown to local health officials.  

Any who needs help can visit lasvegasnevda.gov/homeless  

Due to the closure of Catholic Charities, the city of Las Vegas,Clark County and area homeless providers have set up a temporary shelter forthe homeless on the upper parking lot of the Cashman Center. The locationis open until April 3. It is anticipated that theCatholic Charities homeless shelter in the Corridor of Hope will reopen in themeantime. 

The temporary shelter at Cashman will operate from 6 p.m. to 8 a.m. It is for homeless individuals who are ableto walk to the site from the Courtyard. Those with fragile health or mobility problems will still be accommodated at the Courtyard. 

FAQs

Is Our Water Safe?

COVID-19 is a respiratory illness, like the flu, which is spread person to person—there is no indication that transmission can occur via drinking water supplies.

Southern Nevada’s drinking water is treated using a combination of ozonation, filtration and chlorination, which are on the leading edge of water treatment processes and effective at removing contaminants from water. To ensure your water meets or surpasses drinking water standards, we also monitor water quality around the valley 24 hours a day, 365 days a year.

The Southern Nevada Water Authority & Las Vegas Valley Water District do not anticipate any current scenario that would interrupt water availability to our community.

We are committed to ensuring your water quality, reliability and security because we know you depend upon it every day.

Additional Resources

Listen to the city coronavirus podcast update

Watch the KCLV coronavirus video update

Follow the Health District on Twitter. Subscribe to their tweets by clicking on the bell on their profile here 

Follow the Health District on Facebook

Official information about travel and major events via the LVCVA

Official updates from CCSD

Official info from the CDC

Or subscribe to the weekly CDC newsletter