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Nov 23, 2020

November 23 update 

During the summer months the city reassigned workers to business COVID compliance under the Ambassadors Program. At that time we were visiting hundreds of businesses daily. As we resumed normal operations, many of the ambassadors returned to their primary jobs. We retained about one dozen ambassadors to complement our Business License Compliance Officers and Code Enforcement Officers. 

As part of our regional coordination with Clark County, the city has established a quota of 278 business inspections daily over a 7-day-week. In order to address a shortage in manpower to accomplish that, the city has added Corrections Officers to the Business Inspection Program team. While it took a few weeks to reassign the workers and conduct training, the full team is now out and working toward meeting the city’s commitment. We continue to evaluate our resources and the Business Inspection Program to make sure we meet our commitments and provide needed services to the community.

In all, the city has made more than 31,000 business visits since the beginning of the pandemic. Below are some summary numbers that may be helpful.

The summary below is cumulative totals from 3/21/20 to 11/15/20.

COMPLAINTS                                   2,624

VISITS                                                31,619

COURTESY NOTICES                       409

CORRECTION NOTICES                   650

CIVIL PENALTY                                 40



The city of Las Vegas continues to enforce and to educatebusinesses about the governor’s mask directive and social distancingrequirements. The goals of these actions are for our community to be safe, forour economy to continue to improve and for businesses to stay open.  During the summer months thecity reassigned workers to business COVID compliance under the AmbassadorsProgram. At that time we were visiting hundreds of businesses daily. As weresumed normal operations, many of the ambassadors returned to their primaryjobs. We retained about one dozen ambassadors to complement our BusinessLicense Compliance Officers and Code Enforcement Officers.

As part of our regionalcoordination with Clark County, the city has established a quota of 278business inspections daily over a 7-day-week. In order to address a shortage inmanpower to accomplish that, the city has added Corrections Officers to theBusiness Inspection Program team. While it took a few weeks to reassignthe workers and conduct training, the full team, of about 20 employees, is now out and working towardmeeting the city’s commitment. We continue to evaluate our resources andthe Business Inspection Program to make sure we meet our commitments andprovide needed services to the community.

In all, the city has mademore than 31,000 business visits since the beginning of the pandemic. 

The compliance ambassadors are existing city employees;they are not new hires or newly added positions. These employees have beenreassigned to the ambassadors program temporarily, by their originaldepartment. These ambassadors have been trained to identify whether any violationsof the directive are occurring and to educate the business owners. If theseambassadors observe a clear violation of the directive, they will refer that toa business license officer who will then visit the business and address theviolation. Business license officers have the ability to write citations andissue fines.

By using ambassadors to observe behaviors, business licenseofficers are able to focus 100 percent of their time on addressing violations,to help keep customers and employees safe. Previously, business licenseofficers were spending much of their time trying to verify if a violation washappening, which meant that fewer complaints could be addressed each day. Dueto the efforts of the compliance ambassadors, business license officers can nowdevote 100 percent of their time to actual verified complaints and addressthose situations to aid our business community in operating as safely as itcan.

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