Safekey FAQ

Registration is now completely online; go to lasvegasnevada.gov/Safekey and select “New Registration Portal” to create an account and pay the annual $20 registration fee (per account, per child). Payments for visits can be made via the Safekey/Ignite website at lasvegasnevada.gov/safekeypayments. You must select the a.m. and/or p.m. program for each specific date your child will attend.

How can I pay?

Once an account is created, payments for visits can be made with a Visa, Mastercard, Discover Card or E-Check via the Safekey/Ignite website at lasvegasnevada.gov/safekeypayments. From the

“Attendance” tab, you must select the a.m. and/or p.m. program for each specific date your child will attend before 5 a.m. on the date of service for the a.m. program and 12:00 p.m. on the date of service for the p.m. program.

What happens if my child needs to attend Safekey/Ignite, but is not scheduled for the specific a.m. or p.m. visit?

If a child is not scheduled before 5 a.m. on the date of service for the a.m. program and 12:00 p.m. on the date of service for the p.m. program, the child may still come to the program as an unscheduled attendance. The account will be billed before the next business day. Balances owed for unscheduled fees must be paid within 24 hours or services may be denied until the balance is paid—even if a child is prepaid for a future date.

Can I transfer or receive credit for paid dates my child will not attend or move them to another sibling?

Yes, families may make changes to their calendar selections and either transfer a day or receive credit on their account up until 5 a.m. on the date of service for the a.m. program and 12:00 p.m. on the date of service for the p.m. program. Currently, to make schedule changes families must call the Safekey/Ignite office or use the red "Contact Us" link on our website, lasvegasnevada.gov/safekey.

Can I get a refund for unused scheduled attendances?

There are no refunds.

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