The Office of Strategic Services supports the City Manager's Office by driving outcomes that align with the city’s vision, mission and priorities. The office strengthens collaboration across employees, departments and the community and oversees strategic planning and initiatives, customer care, process improvement, franchise administration and performance management.
Customer Care
The Customer Care Center operates as the city’s centralized support hub, directing public inquiries to the appropriate city department or staff member to ensure timely, accurate assistance. It also processes in-person payments for city services, including sewer bills, business licensing, development permits, parking tickets and pet licenses. Website inquiries also are managed by the care team.
Contact 702-229-CITY(2489) or click here for more information.
Franchise Administration
The Franchise Administration Unit, oversees franchise and related agreements between the city and businesses that use the city’s rights of way or its municipal assets to provide services to the public. These agreements define the rights, rules and associated fees when private companies operate on public property. Click here for more information.
Fiscal Year 2027-2031 Strategic Plan/Resources
Key Projects